Home > Technical Services
Choose a sub category:
Machine Parts On Site Services Phone Support Services
Service Solutions Training Videos
Warranty Disclaimer and Warranties Implied
This site and the materials and products on this site or materials or products provided by use of this site are provided "as is" and without warranties of any kind, whether express or implied unless in writing issued through the EBM distribution channels. This is to the fullest extent permissible under applicable law, Elite Business Machines disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Elite Business Machines does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components. Elite Business Machines does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. No oral communications are valid unless transcripts of the communications are available to prove the resource they come from.

Limitation of Liability

Elite Business Machines shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Elite Business Machines has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification
You agree to indemnify, defend, and hold harmless Elite Business Machines, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Sort By:
Page of 1
On Site Services Travel Mileage On Site Services Travel Mileage

Calculate the travel mileage from Richmond VA to your location and double it for round trip billing amount. Must ad the Travel Service Time also.
.62 per mile travel both to and from - round trip
To be added to travel time from EBM Service Center located at 2692 Huguenot Springs Rd, Midlothian, VA, 23113.
Multiply the amount of miles it takes for the round trip service and ad to the billing with the travel time it takes to service and return. Pick from no tolls or tolls added in service travel time.
Example:
From Richmond VA service center to Arlington VA and back.
118 miles to the location and return driving from the location.
118 miles one way x 2 return mileage = 236. 236 x .62 per mile = $146.32

Our Price: $0.62
Phone Help Hourly Call Services (additional time ad on). Phone Help Hourly Call Services (additional time ad on).

Phone Call in Service
1 hour minimum additional time billed at 1/4 hour increments.
$85.00 hourly divided by 4 = $21.25 for 1/4 hour increments.
Any non usage of service time deposit or additional time not used will be credited back to card holders account.
Warning:
Technical service operation's should only be done by trained technical personal for reasons of safety.
Non trained technical personnel may harm themselves, others or the product they are working on.
It is the owners responsibility to have the properly trained personal to service their machinery.
Any suggestion for parts replacement are given at the buyers risk of purchase. Swapping parts is never the proper way to find a problem and can become costly. EBM hourly phone services help can not be held responsible of liable for any outcome from their help.

Our Price: $21.25
On site services 1/4 hour time to ad to First Response Service call. On site services 1/4 hour time to ad to First Response Service call.

First Response Time Added to Call While On Site
Added after the intial time is added for the technical service call.
1/4 hour increments on site and will be credited back for any time not used.
Do not forget to add travel time and mileage to the service call. Pick between tolls or no tolls.

Our Price: $40.00
Phone Help Hourly Call Services First Response Phone Help Hourly Call Services First Response

Phone Call in service.
1 hour minimum with additional time billed at 1/4 hour increments.
Second hour $85.00 divided by 4 = $21.25 for 1/4 hour increments.
Any non usage of service time deposit or additional time not used will be credited back to card holders account.
Warning:
Technical service operation's should only be done by trained technical personal for reasons of safety.
Non trained technical personnel may harm themselves, others or the product they are working on.
It is the owners responsibility to have the properly trained personal to service their machinery.
Any suggestion for parts replacement are given at the buyers risk of purchase. Swapping parts is never the proper way to find a problem and can become costly. EBM hourly phone services help can not be held responsible of liable for any outcome from their help.

Our Price: $85.00
On site Services Travel Time (no tolls) On site Services Travel Time (no tolls)

Calculate the travel time round trip from 2692 Huguenot Springs Rd, Midlothian, VA, 23113 and add the travel time. This billing is for no toll roads used.
$90.00 per hour travel time with no tolls (bypass all tolls or bypass the fastest travel in tolled travel lanes)
Multiply the amount of hours it takes for the round trip service time and ad.
Multiply the amount of hours it takes for the round trip service time and ad with the Service Travel mileage.
Example:
From Richmond VA service center to Arlington VA and back.
2.5 hours driving time to the location and 2.5 hours driving from the location.
5 hours total after adding 1 extra hour for traffic issues.
$90.00 x 5 for travel deposit.
$450.00 travel deposit with unused amount credited back.

Our Price: $90.00
On site Services Travel Time (tolls included) On site Services Travel Time (tolls included)

Calculate the travel time round trip from 2692 Huguenot Springs Rd, Midlothian, VA, 23113 and add the travel time.
$120.00 per hour travel includes the fastest travel including all toll bypass fast lanes.
Multiply the amount of hours it takes for the round trip Service Time and ad it with the Travel mileage.
Example:
From Richmond VA service center to Arlington VA and back.
2 hours driving to the location and 2 hours driving from the location.
5 hours total after adding 1 extra hour for traffic issues.
$100.00 x 5 for travel deposit. (the additional $50.00 for 5 hours of travel covers tolls both ways)
$500.00 travel deposit with unused amount credited back.

Our Price: $120.00
First Response On Site Services First Response On Site Services

On site service billed at $160.00 per hour minimum.
2 hour deposit required with 1 hour minimum on site.
The rest is billed in 1/4 hour increments on site and will be credited back for any time not used by 1/4 od an hour. Example: 2 hours paid for and only using 1.5 hour usage. .5 hour will be credited back.
Do not forget to add travel time and travel mileage to the service call. Pick between tolls or no tolls.

Our Price: $320.00